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Homepage 2018-07-11T03:01:10+00:00

A CALL CENTER OUTSOURCING  COMPANY IN THE PHILIPPINES

Want to increase sales and improve customer experience at a reasonable cost? We at Forward Bpo can help you with that. A Business Process Outsourcing(BPO) company based in Mandaue City, Cebu, Philippines, we offer a wide range of call center services such customer support, lead generation, outbound/inbound sales, phone support, back office, web development, and so much more.

These solutions are delivered by our high-quality talent and to add more value to our client’s business, we pair our services with the latest in BPO technology. Our culture makes it easy for our people to be versatile in dealing with different campaigns, industries, or regions. We partner with companies from United States, Australia, New Zealand, Dubai, just to name a few.

Let’s do more with your business. Partner with us to improve your processes, get access to talent and technology, or even explore other LOBs.

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WHAT WE DO

WHY CHOOSE FORWARD BPO

A company built on successful partnerships. Here are just some of the reasons why we are the perfect partner for your business:

  • Provides Efficient Customer Care Solutions
  • Organized and Well-Managed Back Office

  • Topnotch Sales Team
  • Unlimited Access to Talent

WHAT OUR CLIENTS ARE SAYING

Forward BPO  has been a supplier of Call Centre agents to our company for more than 6 years. Starting with a portion of our Inbound Sales campaign, they quickly surpassed the performance of our Australian based agents. We have now moved all of our customer facing operations there, including Customer Service, 24/7 Chat, and email. We are also running a successful warm lead Outbound campaign, with positive results.

Forward’s dedication towards our campaign has been paramount to our success. Their contact-ability, transparency, and willingness to increase our performance have greatly assisted our business. We wholeheartedly recommend their services to anyone who requires inbound or outbound agents.

Customer Service Manager, DRTV Australia Campaign

Not only does Forward BPO agents help our customers with 24 hours customer support service, but also with sales support to our seller clients.
Forward BPO now plays a key role to connect our customers and seller clients for car purchases in our service.

Service General Manager, Japan Car Sales - Inbound Sales and Customer Service

Partnering with Forward has proven to be one of my best business decisions as they have provided us nothing but flexible, efficient, and cost-effective solutions. At first were not very sure if they could make a difference to our operations,however, they were able to meet and even exceed our expectations in just a short period of time.

SVP of Strategic Partnerships, Customer Service Campaign

LISTEN TO OUR AGENT

A recording of one our agent’s taking an actual call. Click to listen and check for yourself our people’s English communication skills, rapport, and call handling capabilities.