It’s hard not to bring up the BPO industry when talking about the Philippines. After all, it’s one of the greatest contributors to the nation’s GDP since 1992. In 2016, it created 1.3 million new jobs, with an annual growth of 17 per cent. With so many fast-growing companies competing to have you as their client, how would you know which one is the right outsourcing partner for you?
One of the best ways to determine if your desired BPO company in the Philippines is the perfect choice is to visit the site before you sign the contract. Here are the top reasons why:
1. Verify the capability
It’s one thing to read the company’s capability statement, it’s another to see it in action. Meeting with your potential BPO partner lets you have a firsthand experience and understanding on how they operate on a daily basis, handle related projects, maintain technology and infrastructure, and ensure security.
2. Establish trust
When it comes to building trust, there is no substitute to being physical present to show your willingness to nurture a growing relationship. Spending time with the people you’ll potentially work with from afar will also help you resolve your initial doubts, allowing you to determine whether you’re ready to entrust your business offshore.
3. Build cultural awareness
The Philippines is deemed as one of the top outsourcing destinations for the people’s high English proficiency, outstanding work ethic, and similarities with Western culture. Why not see these things for yourself? You can use this opportunity to learn more about your BPO partner’s culture and how you can incorporate it with your brand, goals, and overall vision.
4. Sort out concerns
Distance can create barriers to clear and effective communication. After all, social media and digital tools have yet to surpass the foundation of connection: the human touch. With a site tour, you can talk with leaders and staff face-to-face and discuss certain concerns that you can’t otherwise bring up.
5. Explore opportunities
Aside from customer service, technical support, and sales, your potential partner may be able to offer other services, such as B2B lead generation services in the Philippines. A site tour can open the door to other opportunities that are waiting to be discovered when you decide to work with your desired outsourcing provider.
Now that you know why you need to visit your outsourcing provider’s site, make your tour count by asking essential questions that will help you make your decision.
At Forward BPO, we provide multi-channel customer care, back office support, digital marketing, and web application development services in the Philippines. For more information about our services, contact us.