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So far Allison Hurley has created 61 blog entries.

A Look into the Daily Life of a Call Center Agent in the Philippines

A country known for its beautiful islands and home to hospitable people, the Philippines is also popular as one of the top countries in the world when it comes to BPO services and call center outsourcing. As such, there’s a huge number of call centre agents in the Pearl of the Orient Seas. In

By | 2018-11-07T23:29:15+00:00 October 31st, 2018|Categories: Blog|0 Comments

BPO Talk: Top 11 Words Used by BPO Companies

The world of Business Process Outsourcing (BPO) much like any other industry has its own set of terminologies or words frequently being thrown around in centers all over the world. If you’re a newbie in the industry or a client looking for a provider, knowing these terms can help you get your point across.

By | 2018-08-08T03:25:41+00:00 August 3rd, 2018|Categories: Blog|0 Comments

Where to Find the Top BPO Companies in the Philippines

There is no question that the Philippines is one of the world’s top outsourcing destinations. As discussed in our previous blog The Benefits of Outsourcing Business in the Philippines, the country is considered the best place to look for a BPO company to partner with because of its all-out government support, availability of highly-skilled

By | 2018-08-08T03:15:48+00:00 July 24th, 2018|Categories: Blog|0 Comments

A Brief History of the Call Center Industry in the Philippines

Gone are the days when the thought of talking to an offshore customer support seemed alien and even unacceptable. At present, the practice of outsourcing processes and tasks to a BPO provider is now recognized by many companies as a winning strategy that drives business growth. And if there’s one country that could attest

By | 2018-08-08T03:16:46+00:00 July 13th, 2018|Categories: Blog|0 Comments

Why You Need to Hire a Virtual Assistant Today

Stop whatever you are doing right now and ask yourself this: Are you busy? As a business owner, of course you are. Follow up question: Are you currently working on tasks that are in line with your core business functions? If you say you’re busy but not with the core stuff, you and your

By | 2018-07-30T03:40:09+00:00 July 1st, 2018|Categories: Blog|0 Comments

3 Major Benefits of Outsourcing in the Philippines

Fact: It was in 1992 that the first call center was established in the Philippines. Fast forward 25 years later, this one establishment has brought forth an age where the outsourcing industry has become a major contributor to the country’s economy second only to remittances. With an expected growth rate of of 15% to

By | 2018-07-30T03:54:56+00:00 June 29th, 2018|Categories: Blog|0 Comments

Top Digital Marketing Trends in 2018

Top Digital Marketing Trends in 2018 Digital marketing has seen some rich and rapid changes over the past 10 years. People are becoming increasingly dependent on online businesses to cater to their everyday needs. After all, the technological evolution in today’s world is faster than ever — and for businesses, it’s a real challenge

By | 2018-07-30T03:49:21+00:00 June 22nd, 2018|Categories: Blog|0 Comments

Preparing B2B Lead Generation Strategies in a Post-GDPR World

If you are a B2B professional with clients operating in Europe or in the UK, the GDPR (General Data Protection Regulation) will certainly affect how you collect, store, and use customer data. As GDPR is still a mystery for many (41% of marketers admit that they don’t fully understand the law), you could be

By | 2018-07-30T03:58:08+00:00 June 18th, 2018|Categories: Blog|0 Comments

The Benefits of Outsourcing Business in the Philippines

For more than two decades, the business process outsourcing industry in the Philippines has continued to grow. Dubbed as world’s “call center capital,” the Philippines ranks first in voice BPO and second in non-voice services worldwide. But what makes it the world’s number one? Here are the reasons. All-out government support In 1995, the

By | 2018-07-30T04:00:26+00:00 June 7th, 2018|Categories: Blog|0 Comments

Finding Customer Issues Outside Your Helpline

Good customer service goes beyond helping customers who reach out to you. Most of the time, customers who have problems with your product or service aren’t telling you about it. In fact, according to a survey by Lee Resources International, for every customer who sends you a complaint, there are 26 customers who don’t

By | 2018-07-30T04:54:40+00:00 June 5th, 2018|Categories: Blog|0 Comments