/Allison Hurley

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So far Allison Hurley has created 57 blog entries.

A Brief History of the Call Center Industry in the Philippines

Gone are the days when the thought of talking to an offshore customer support seemed alien and even unacceptable. At present, the practice of outsourcing processes and tasks to a BPO provider is now recognized by many companies as a winning strategy that drives business growth. And if there’s one country that could attest to

By | 2018-07-13T02:30:43+00:00 July 13th, 2018|Categories: Blog|0 Comments

Why You Need to Hire a Virtual Assistant Today

Stop whatever you are doing right now and ask yourself this: Are you busy? As a business owner, of course you are. Follow up question: Are you currently working on tasks that are in line with your core business functions? If you say you’re busy but not with the core stuff, you and your company

By | 2018-07-05T01:45:52+00:00 July 1st, 2018|Categories: Blog|0 Comments

3 Major Benefits of Outsourcing in the Philippines

3 Major Benefits of Outsourcing in the Philippines Fact: It was in 1992 that the first call center was established in the Philippines. Fast forward 25 years later, this one establishment has brought forth an age where the outsourcing industry has become a major contributor to the country’s economy second only to remittances. With an

By | 2018-07-13T02:06:30+00:00 June 29th, 2018|Categories: Blog|0 Comments

Top Digital Marketing Trends in 2018

Top Digital Marketing Trends in 2018 Digital marketing has seen some rich and rapid changes over the past 10 years. People are becoming increasingly dependent on online businesses to cater to their everyday needs. After all, the technological evolution in today’s world is faster than ever — and for businesses, it’s a real challenge to

By | 2018-07-05T01:45:28+00:00 June 22nd, 2018|Categories: Blog|0 Comments

The Benefits of Outsourcing Business in the Philippines

For more than two decades, the business process outsourcing industry in the Philippines has continued to grow. Dubbed as world’s “call center capital,” the Philippines ranks first in voice BPO and second in non-voice services worldwide. But what makes it the world’s number one? Here are the reasons. All-out government support In 1995, the Philippine

By | 2018-06-13T01:09:21+00:00 June 7th, 2018|Categories: Blog|0 Comments

Finding Customer Issues Outside Your Helpline

Good customer service goes beyond helping customers who reach out to you. Most of the time, customers who have problems with your product or service aren’t telling you about it. In fact, according to a survey by Lee Resources International, for every customer who sends you a complaint, there are 26 customers who don’t

By | 2018-07-05T00:45:07+00:00 June 5th, 2018|Categories: Blog|0 Comments

4 Tips for Better Tech Support

What’s the number one way for brands to improve product ownership experience? According to a study from the CMO Council, the answer is technical support. From installation errors to log-in issues, technical difficulties are basically inevitable. These issues prevent users from using your product, and can negatively affect user experience. This is where tailored technical

By | 2018-07-05T00:52:35+00:00 May 22nd, 2018|Categories: Blog|0 Comments

BPO News Snippets – April 23, 2018

Philippine Online BPO Job Openings Drop in 2017 – Jobstreet APR 18 - Fresh graduates who looked for jobs online in the business process outsourcing sector found lesser job vacancies available in 2017 than in 2016, according to recruitment portal Jobstreet.com. The share of call center and IT in total jobs available for new graduates

By | 2018-04-24T07:21:37+00:00 April 24th, 2018|Categories: News|0 Comments

3 Customer Support Trends to Watch Out in 2018

As artificial intelligence becomes mainstream, and customer experience continues to make or break businesses all over the world, certain trends are rising to make customer support services better and smarter in 2018. Here's what to expect. 1. AI will transform many a BPO company in the Philippines to be more efficient According to a report

By | 2018-07-09T03:58:55+00:00 April 20th, 2018|Categories: Blog|0 Comments

BPO News Snippets – April 16, 2018

Cloud BPO Market Expected to Hit USD94.5bn by 2025 - Orbis APR 11 - A report released by Orbis Research predicts that the global cloud BPO market will reach USD94.5bn by 2025, rising from USD31.6bn in 2016. Following a significant adoption of Cloud BPO across all major industries worldwide in 2016, companies are

By | 2018-04-24T06:55:36+00:00 April 16th, 2018|Categories: News|0 Comments