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/Allison Hurley

About Allison Hurley

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So far Allison Hurley has created 67 blog entries.

Common Misconceptions about Being a Call Center Agent

Saying that working in the call center industry in the Philippines is quite popular is a big understatement. It has become a culture—a way of life and a socio-economic phenomenon that is continuing to shape the post-2000 era and the country’s overall economic landscape. However, as always, with immense popularity comes misconceptions, and being a

By |2019-02-13T07:33:14+00:00February 11th, 2019|Categories: Blog|0 Comments

The Difference between Inbound and Outbound Call Center Services

The Philippines is home to many BPO companies providing various outsourcing services for clients locally and all around the world. The country’s high English literacy rate, compatibility with western culture, and budget friendly costs are some of the many reasons why the country remains to be a strong hub for the BPO industry. These reasons

By |2019-01-22T07:10:51+00:00January 22nd, 2019|Categories: Blog|0 Comments

4 Essential Live Chat Benefits

One of the biggest factors that contribute to a company’s growth and success is effective customer service and support. Customers keep the company alive. This is the reason why many companies opt to provide quality customer support services that cater to customer queries, feedback, and concerns. One such service is live chat. Live chat

By |2019-01-15T23:39:23+00:00December 21st, 2018|Categories: Blog|0 Comments

How to Choose the Right BPO Company for You

Years ago, companies started to outsource their business operations and functions to offshore locations. One of the benefits of business outsourcing is that it can cut down costs, increase efficiency, target new markets, and have certain projects started right away so that the company can focus more on their core business activities. However, if you

By |2018-12-13T03:09:40+00:00December 13th, 2018|Categories: Blog|0 Comments

Common Mistakes in Social Media Marketing (and How to Avoid Them)

Social media has not only changed how people communicate, it has also made a huge impact on how businesses advertise and market. In a recent survey, 90% of marketers have claimed that social media marketing has helped increase their business exposure and website traffic. This, among many other benefits, show how social media marketing can

By |2018-12-03T07:20:55+00:00December 3rd, 2018|Categories: Blog|0 Comments

The Importance of Market Research to Your Business

In college, we were taught that we must apply extensive research to our thesis if we want to pass and graduate. The same can be said in business—market research can be the difference between a company’s success and failure in an increasingly competitive industry. This shows just how important it is in reaching your

By |2018-11-22T23:42:42+00:00November 22nd, 2018|Categories: Blog|0 Comments

A Look into the Daily Life of a Call Center Agent in the Philippines

A country known for its beautiful islands and home to hospitable people, the Philippines is also popular as one of the top countries in the world when it comes to BPO services and call center outsourcing. As such, there’s a huge number of call centre agents in the Pearl of the Orient Seas. In

By |2018-11-07T23:29:15+00:00October 31st, 2018|Categories: Blog|0 Comments

BPO Talk: Top 11 Words Used by BPO Companies

The world of Business Process Outsourcing (BPO) much like any other industry has its own set of terminologies or words frequently being thrown around in centers all over the world. If you’re a newbie in the industry or a client looking for a provider, knowing these terms can help you get your point across.

By |2018-08-08T03:25:41+00:00August 3rd, 2018|Categories: Blog|0 Comments

Where to Find the Top BPO Companies in the Philippines

There is no question that the Philippines is one of the world’s top outsourcing destinations. As discussed in our previous blog The Benefits of Outsourcing Business in the Philippines, the country is considered the best place to look for a BPO company to partner with because of its all-out government support, availability of highly-skilled

By |2018-08-08T03:15:48+00:00July 24th, 2018|Categories: Blog|0 Comments

A Brief History of the Call Center Industry in the Philippines

Gone are the days when the thought of talking to an offshore customer support seemed alien and even unacceptable. At present, the practice of outsourcing processes and tasks to a BPO provider is now recognized by many companies as a winning strategy that drives business growth. And if there’s one country that could attest

By |2018-08-08T03:16:46+00:00July 13th, 2018|Categories: Blog|0 Comments