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/Allison Hurley

About Allison Hurley

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So far Allison Hurley has created 67 blog entries.

Why You Need to Hire a Virtual Assistant Today

Stop whatever you are doing right now and ask yourself this: Are you busy? As a business owner, of course you are. Follow up question: Are you currently working on tasks that are in line with your core business functions? If you say you’re busy but not with the core stuff, you and your

By |2018-07-30T03:40:09+00:00July 1st, 2018|Categories: Blog|0 Comments

3 Major Benefits of Outsourcing in the Philippines

Fact: It was in 1992 that the first call center was established in the Philippines. Fast forward 25 years later, this one establishment has brought forth an age where the outsourcing industry has become a major contributor to the country’s economy second only to remittances. With an expected growth rate of of 15% to

By |2018-07-30T03:54:56+00:00June 29th, 2018|Categories: Blog|0 Comments

Top Digital Marketing Trends in 2018

Top Digital Marketing Trends in 2018 Digital marketing has seen some rich and rapid changes over the past 10 years. People are becoming increasingly dependent on online businesses to cater to their everyday needs. After all, the technological evolution in today’s world is faster than ever — and for businesses, it’s a real challenge

By |2018-07-30T03:49:21+00:00June 22nd, 2018|Categories: Blog|0 Comments

Preparing B2B Lead Generation Strategies in a Post-GDPR World

If you are a B2B professional with clients operating in Europe or in the UK, the GDPR (General Data Protection Regulation) will certainly affect how you collect, store, and use customer data. As GDPR is still a mystery for many (41% of marketers admit that they don’t fully understand the law), you could be

By |2018-07-30T03:58:08+00:00June 18th, 2018|Categories: Blog|0 Comments

The Benefits of Outsourcing Business in the Philippines

For more than two decades, the business process outsourcing industry in the Philippines has continued to grow. Dubbed as world’s “call center capital,” the Philippines ranks first in voice BPO and second in non-voice services worldwide. But what makes it the world’s number one? Here are the reasons. All-out government support In 1995, the

By |2018-07-30T04:00:26+00:00June 7th, 2018|Categories: Blog|0 Comments

Finding Customer Issues Outside Your Helpline

Good customer service goes beyond helping customers who reach out to you. Most of the time, customers who have problems with your product or service aren’t telling you about it. In fact, according to a survey by Lee Resources International, for every customer who sends you a complaint, there are 26 customers who don’t

By |2018-07-30T04:54:40+00:00June 5th, 2018|Categories: Blog|0 Comments

4 Tips for Better Tech Support

What’s the number one way for brands to improve product ownership experience? According to a study from the CMO Council, the answer is technical support. From installation errors to log-in issues, technical difficulties are basically inevitable. These issues prevent users from using your product, and can negatively affect user experience. This is where tailored

By |2018-07-30T05:01:38+00:00May 22nd, 2018|Categories: Blog|0 Comments

BPO News Snippets – April 23, 2018

Philippine Online BPO Job Openings Drop in 2017 – Jobstreet APR 18 - Fresh graduates who looked for jobs online in the business process outsourcing sector found lesser job vacancies available in 2017 than in 2016, according to recruitment portal Jobstreet.com. The share of call center and IT in total jobs available for new graduates

By |2018-04-24T07:21:37+00:00April 24th, 2018|Categories: News|0 Comments

3 Customer Support Trends to Watch Out in 2018

As artificial intelligence becomes mainstream, and customer experience continues to make or break businesses all over the world, certain trends are rising to make customer support services better and smarter in 2018. Here's what to expect. 1. AI will transform many a BPO company in the Philippines to be more efficient According to a

By |2018-08-01T01:07:52+00:00April 20th, 2018|Categories: Blog|0 Comments

BPO News Snippets – April 16, 2018

Cloud BPO Market Expected to Hit USD94.5bn by 2025 - Orbis APR 11 - A report released by Orbis Research predicts that the global cloud BPO market will reach USD94.5bn by 2025, rising from USD31.6bn in 2016. Following a significant adoption of Cloud BPO across all major industries worldwide in 2016, companies are

By |2018-04-24T06:55:36+00:00April 16th, 2018|Categories: News|0 Comments