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/Allison Hurley

About Allison Hurley

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So far Allison Hurley has created 82 blog entries.

The Importance of Market Research to Your Business

In college, we were taught that we must apply extensive research to our thesis if we want to pass and graduate. The same can be said in business—market research can be the difference between a company’s success and failure in an increasingly competitive industry. This shows just how important it is in reaching your

By |2018-11-22T23:42:42+00:00November 22nd, 2018|Categories: Blog|0 Comments

A Look into the Daily Life of a Call Center Agent in the Philippines

A country known for its beautiful islands and home to hospitable people, the Philippines is also popular as one of the top countries in the world when it comes to BPO services and call center outsourcing. As such, there’s a huge number of call centre agents in the Pearl of the Orient Seas. In

By |2018-11-07T23:29:15+00:00October 31st, 2018|Categories: Blog|0 Comments

BPO Talk: Top 11 Words Used by BPO Companies

The world of Business Process Outsourcing (BPO) much like any other industry has its own set of terminologies or words frequently being thrown around in centers all over the world. If you’re a newbie in the industry or a client looking for a provider, knowing these terms can help you get your point across.

By |2018-08-08T03:25:41+00:00August 3rd, 2018|Categories: Blog|0 Comments

Where to Find the Top BPO Companies in the Philippines

There is no question that the Philippines is one of the world’s top outsourcing destinations. As discussed in our previous blog The Benefits of Outsourcing Business in the Philippines, the country is considered the best place to look for a BPO company to partner with because of its all-out government support, availability of highly-skilled

By |2018-08-08T03:15:48+00:00July 24th, 2018|Categories: Blog|0 Comments

A Brief History of the Call Center Industry in the Philippines

Gone are the days when the thought of talking to an offshore customer support seemed alien and even unacceptable. At present, the practice of outsourcing processes and tasks to a BPO provider is now recognized by many companies as a winning strategy that drives business growth. And if there’s one country that could attest

By |2018-08-08T03:16:46+00:00July 13th, 2018|Categories: Blog|0 Comments

Why You Need to Hire a Virtual Assistant Today

Stop whatever you are doing right now and ask yourself this: Are you busy? As a business owner, of course you are. Follow up question: Are you currently working on tasks that are in line with your core business functions? If you say you’re busy but not with the core stuff, you and your

By |2018-07-30T03:40:09+00:00July 1st, 2018|Categories: Blog|0 Comments

3 Major Benefits of Outsourcing in the Philippines

Fact: It was in 1992 that the first call center was established in the Philippines. Fast forward 25 years later, this one establishment has brought forth an age where the outsourcing industry has become a major contributor to the country’s economy second only to remittances. With an expected growth rate of of 15% to

By |2018-07-30T03:54:56+00:00June 29th, 2018|Categories: Blog|0 Comments

Top Digital Marketing Trends in 2018

Top Digital Marketing Trends in 2018 Digital marketing has seen some rich and rapid changes over the past 10 years. People are becoming increasingly dependent on online businesses to cater to their everyday needs. After all, the technological evolution in today’s world is faster than ever — and for businesses, it’s a real challenge

By |2018-07-30T03:49:21+00:00June 22nd, 2018|Categories: Blog|0 Comments

Preparing B2B Lead Generation Strategies in a Post-GDPR World

If you are a B2B professional with clients operating in Europe or in the UK, the GDPR (General Data Protection Regulation) will certainly affect how you collect, store, and use customer data. As GDPR is still a mystery for many (41% of marketers admit that they don’t fully understand the law), you could be

By |2018-07-30T03:58:08+00:00June 18th, 2018|Categories: Blog|0 Comments

The Benefits of Outsourcing Business in the Philippines

For more than two decades, the business process outsourcing industry in the Philippines has continued to grow. Dubbed as world’s “call center capital,” the Philippines ranks first in voice BPO and second in non-voice services worldwide. But what makes it the world’s number one? Here are the reasons. All-out government support In 1995, the

By |2018-07-30T04:00:26+00:00June 7th, 2018|Categories: Blog|0 Comments