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/Allison Hurley

About Allison Hurley

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So far Allison Hurley has created 82 blog entries.

Finding Customer Issues Outside Your Helpline

Good customer service goes beyond helping customers who reach out to you. Most of the time, customers who have problems with your product or service aren’t telling you about it. In fact, according to a survey by Lee Resources International, for every customer who sends you a complaint, there are 26 customers who don’t

By |2019-05-06T02:14:56+00:00June 5th, 2018|Categories: Blog|0 Comments

4 Tips for Better Tech Support

What’s the number one way for brands to improve product ownership experience? According to a study from the CMO Council, the answer is technical support. From installation errors to log-in issues, technical difficulties are basically inevitable. These issues prevent users from using your product, and can negatively affect user experience. This is where tailored

By |2018-07-30T05:01:38+00:00May 22nd, 2018|Categories: Blog|0 Comments

BPO News Snippets – April 23, 2018

Philippine Online BPO Job Openings Drop in 2017 – Jobstreet APR 18 - Fresh graduates who looked for jobs online in the business process outsourcing sector found lesser job vacancies available in 2017 than in 2016, according to recruitment portal The share of call center and IT in total jobs available for new graduates

By |2018-04-24T07:21:37+00:00April 24th, 2018|Categories: News|0 Comments

3 Customer Support Trends to Watch Out in 2018

As artificial intelligence becomes mainstream, and customer experience continues to make or break businesses all over the world, certain trends are rising to make customer support services better and smarter in 2018. Here's what to expect. 1. AI will transform many a BPO company in the Philippines to be more efficient According to a

By |2018-08-01T01:07:52+00:00April 20th, 2018|Categories: Blog|0 Comments

BPO News Snippets – April 16, 2018

Cloud BPO Market Expected to Hit USD94.5bn by 2025 - Orbis APR 11 - A report released by Orbis Research predicts that the global cloud BPO market will reach USD94.5bn by 2025, rising from USD31.6bn in 2016. Following a significant adoption of Cloud BPO across all major industries worldwide in 2016, companies are

By |2018-04-24T06:55:36+00:00April 16th, 2018|Categories: News|0 Comments

BPO News Snippets – April 9, 2018

South East Asian RPO Market Likely to Hit USD154.7m APR 04 - A new report predicts that the recruitment process outsourcing (RPO) market in Southeast Asia could hit a valuation of USD154.7m by the end of 2020, growing at a compounded annual growth rate of 19.3% from 2014. The report, released by Market

By |2018-04-24T06:39:06+00:00April 9th, 2018|Categories: News|0 Comments

Why Outsourcing Web Application Development is Better Than Hiring In-House Staff

The debate between hiring in-house developers versus third parties has been a hot topic for several years now. You can find talented homegrown developers in many countries around the world. However, this can be extremely costly, and even small businesses are outsourcing web application development services in the Philippines. Reduced cost and affordable pricing

By |2018-08-01T01:16:13+00:00April 6th, 2018|Categories: Blog|0 Comments

5 Good Reasons to Recruit on Social Media

Finding the right people for the right job is becoming increasingly difficult, even for BPO companies in the Philippines. Competition is high, given that while job seekers are increasing, job vacancies are fewer. Fortunately, social media marketing services are not only beneficial for brand promotion, but for recruitment as well. Increased recruitment traffic If

By |2018-08-01T01:30:57+00:00April 4th, 2018|Categories: Blog|0 Comments

3 Challenges You’ll Face When Outsourcing to a BPO Company in the Philippines

Results aren’t the only things you’ll get when you decide to delegate tasks to a BPO company, be it customer care, technical support, web development, or digital marketing services. To be successful, you should be ready to overcome the challenges that naturally come with outsourcing. Be prepared for: 1. Cultural differences When you outsource

By |2018-08-01T01:36:18+00:00April 2nd, 2018|Categories: Blog|0 Comments

BPO News Snippets – April 2, 2018

71% of Filipino Workers are Engaged in Their Work – Aon Hewitt APR 01 - A study conducted by HR consultancy Aon Hewitt found that 71% of workers in the Philippines are engaged in their work, making them the second-most engaged employees in Asia, second only to Indonesia. The study, 2018 Trends in Global

By |2018-04-24T06:11:14+00:00April 2nd, 2018|Categories: News|0 Comments