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/Allison Hurley

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So far Allison Hurley has created 82 blog entries.

3 Reasons Online Shoppers Still Need Live Customer Service

Online shopping has never been easier; websites are becoming more advanced, with easy navigation, useful tools, and rich information. Product and service reviews are also readily available. However, the fact remains that support from a live customer service representative is still necessary to complete the buyer’s journey on a positive note. According to a

By |2018-08-01T01:33:55+00:00March 26th, 2018|Categories: Blog|0 Comments

BPO News Snippets – March 26, 2018

Cebu's Outsourcing Workforce to Grow 5-10% Annually - Colliers MAR 23 - Colliers Philippines, the local unit of real estate services firm Colliers International, said Cebu's outsourcing workforce is projected to grow at an annual rate of 5% to 10%. The firm made the projection after revealing that Cebu's retail market will continue

By |2018-04-24T05:37:02+00:00March 26th, 2018|Categories: News|0 Comments

5 Valuable Reasons You Need to Tour Your BPO Provider’s Site in the Philippines

It's hard not to bring up the BPO industry when talking about the Philippines. After all, it's one of the greatest contributors to the nation's GDP since 1992. In 2016, it created 1.3 million new jobs, with an annual growth of 17 per cent. With so many fast-growing companies competing to have you as

By |2018-08-01T01:42:27+00:00March 21st, 2018|Categories: Blog|0 Comments

BPO News Snippets – March 19, 2018

Jobstreet Boss Says AI to Create Higher Paid Jobs MAR 16 - Jobstreet.com country manager Philip Gioca said the rise of artificial intelligence will open opportunities for higher paid jobs. While he admits that AI threatens to displace some business process outsourcing (BPO) workers, Filipinos can upgrade their skills for high-paying opportunities. Gioca

By |2018-04-24T04:40:50+00:00March 19th, 2018|Categories: News|0 Comments

5 Questions to Ask Before Committing with a BPO Provider

Looking for a BPO company in the Philippines​? With so many options to choose from, deciding which provider suits you the best can be a daunting task. To help you narrow down your choices, here are five important questions you need to ask before you hire an outsourcing partner: 1. Could you show me

By |2018-08-01T01:43:34+00:00March 15th, 2018|Categories: Blog|0 Comments

Twisting the Script: 4 Secrets to a Resilient Customer Service Team

Every business, big or small, should have consistently exceptional customer service to be successful. Otherwise, you run the risk of losing your customers to your competitors. But how do you continue to satisfy your customers in a world that changes so quickly? It’s not enough to simply roll out new products and services. When

By |2018-08-02T02:13:00+00:00March 13th, 2018|Categories: Blog|0 Comments

BPO News Snippets – March 7, 2018

Office Space Demand in Cebu Still Strong – KMC Savills MAR 07 - Cebu's office market will continue to remain robust this year as absorption of office space in the metro remains healthy, according to property consultancy firm KMC Savills. In 2018, Cebu IT Park, which is home to most of the business

By |2018-04-24T03:57:32+00:00March 12th, 2018|Categories: News|0 Comments

3 Essential Qualities Your Live Chat Support Representatives Need to Tune Up

Are your sales going down? If you’re wondering why people aren’t buying from you lately, there could be something wrong with your customer service. How does your staff treat customers behind your back? Ignoring complaints, providing the wrong information, or hanging up in the middle of the conversation will not only leave unresolved issues,

By |2018-08-01T01:47:00+00:00March 9th, 2018|Categories: Blog|0 Comments

5 Best Ways To Obtain Great B2B Leads

There are various techniques for acquiring B2B leads, but not all can guarantee good quality. If you wish to get more qualified leads, it’s smarter to invest time, effort, and resources in strategies that are already proven to be highly effective. Here are five of the most reliable methods for excellent B2B lead generation

By |2018-08-01T01:47:38+00:00March 7th, 2018|Categories: Blog|0 Comments

BPO News Snippets – March 5, 2018

Call Center in Mindanao to Target Arabic-speaking Market MAR 04 - A call center that will cater to Arabic-speaking individuals will soon rise in Maguindanao province in Mindanao, a first of its kind in the Philippines. Maguindanao Governor Esmael Mangudadatu said the BPO center will be run in three shifts by at least

By |2018-03-07T01:35:32+00:00March 5th, 2018|Categories: News|0 Comments