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/Allison Hurley

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So far Allison Hurley has created 67 blog entries.

BPO News Snippets – January 29, 2018

AI to Hit BPO Sector Harder in 3-5 years Time - Pernia JAN 24 - Philippine Socioeconomic Planning Secretary Ernest Pernia warned that the business process outsourcing (BPO) sector will only really feel the effects of artificial intelligence in the next three to five years. He said AI will become a reality in

By |2018-01-29T07:54:13+00:00January 29th, 2018|Categories: News|0 Comments

Lead Generation: To Outsource or Not to Outsource?

Gaining appointment setting leads is vital since these are the leads the sales team needs to contact in order to increase sales and profit. Lead generation, the process of acquiring and refining leads, however, take time and method.  Expecting your inhouse teams to manage the tasks of lead generation and sales conversion or telemarketing

By |2018-08-01T02:48:51+00:00January 25th, 2018|Categories: Blog|0 Comments

What to Look For In a Call Center Company

Business process outsourcing (BPO) has been a great help for businesses that lack the necessary resources in customer service and back office processes  such as web design and bookkeeping. Hurting from an unsteady economy, businesses now find it difficult to add to their facilities, let alone expand in other territories. One would still need

By |2018-08-01T02:47:04+00:00January 24th, 2018|Categories: Blog|0 Comments

BPO News Snippets – January 23, 2018

Anchor Land to Make 10,000 Beds for BPO Workers JAN 15 - Philippine property developer Anchor Land is investing at least P5bn in an urban bed-spacing project that will provide 10,000 beds to business process outsourcing (BPO) workers in urban areas in three years' time. The first urban bed-spacing project is the P1.5bn

By |2018-01-23T06:19:39+00:00January 23rd, 2018|Categories: News|0 Comments

7 Things a Call Center Company Can Do For Your Business

Companies that haven’t outsourced yet would want to venture into outsourcing once they have erased all doubts or settled all concerns that they have about the widely popular (yet heavily criticized) business practice. They don’t want to feel guilty about doing business, but they want to feel good about making “certain sacrifices” in hopes

By |2018-08-01T02:52:08+00:00January 23rd, 2018|Categories: Blog|0 Comments

5 Tasks You Can Outsource to a Virtual Assistant

Got so much tasks, but so little time? What a pity for SME business and startup owners who focus on the non-essential, time-consuming tasks rather than the important matters of their business! This is no way to run a growing company, but a sure way to destroy it. Just because you run an emerging

By |2018-08-01T02:52:53+00:00January 22nd, 2018|Categories: Blog|0 Comments

Keep Your Customers Abreast of Technology with Technical Support

The need for technical support service Software, cable TV, electronics, and telecommunications companies should do more for its clients than just sell them the latest tech products or services. The most important selling point here is not offering deals or discounts, but providing exceptional technical support for end users. Role of technical support representatives

By |2018-08-02T05:51:30+00:00January 17th, 2018|Categories: Blog|0 Comments

6 Ways SMEs Can Ensure Excellent Customer Service

How do you know if your business is doing well? One way is by finding out how your existing customers feel or what they say about doing business with you. It’s not 100% in the sales you make or the number of people who come into your shop. It’s in the experience they get

By |2018-08-01T02:54:39+00:00January 16th, 2018|Categories: Blog|0 Comments

BPO News Snippets – January 8, 2018

PH Seeks to Benefit From EFTA's IT-BPM Opportunities JAN 7 - The Philippines stands to benefit from doing business with the countries belonging to the European Free Trade Association (EFTA). Among the industries that the Philippines is looking at benefiting from are in information technology - business process management, shipbuilding, automotive, among others. As

By |2018-01-12T07:24:31+00:00January 12th, 2018|Categories: News|0 Comments

5 Aspects To Consider In Your Outsourcing Contract

You’ve looked at the benefits and risks.  You’re convinced by the lower outsourcing labor rates, potential reduction in cost and the opportunity to concentrate your resources on your chief business functions.  You’ve also made a list of how to find potential BPO service providers.   Now it’s time to discuss the outsourcing contract.  To

By |2018-08-02T05:58:04+00:00January 11th, 2018|Categories: Blog|0 Comments