For many businesses, having a physical presence (e.g. a store in a mall) isn’t enough or practical anymore. Thus, more and more entrepreneurs are going online, building websites for their brands. When you establish a website, you will ultimately encounter two important factors: web design and web development. These two factors are seen as crucial
One thing that can separate a company from its competitors is providing consistent quality customer service. However, customer service representatives (CSR) know for a fact that that can be a challenge because people are different and complicated. Some customers call in happy, confused, sad, or angry because of an issue with a product or service.