Saying that working in the call center industry in the Philippines is quite popular is a big understatement. It has become a culture—a way of life and a socio-economic phenomenon that is continuing to shape

The Philippines is home to many BPO companies providing various outsourcing services for clients locally and all around the world. The country’s high English literacy rate, compatibility with western culture, and budget friendly costs are

One of the biggest factors that contribute to a company’s growth and success is effective customer service and support. Customers keep the company alive. This is the reason why many companies opt to provide

Years ago, companies started to outsource their business operations and functions to offshore locations. One of the benefits of business outsourcing is that it can cut down costs, increase efficiency, target new markets, and have

Social media has not only changed how people communicate, it has also made a huge impact on how businesses advertise and market. In a recent survey, 90% of marketers have claimed that social media marketing

In college, we were taught that we must apply extensive research to our thesis if we want to pass and graduate. The same can be said in business—market research can be the difference between