For many businesses, having a physical presence (e.g. a store in a mall) isn’t enough or practical anymore. Thus, more and more entrepreneurs are going online, building websites for their brands. When you establish a

One thing that can separate a company from its competitors is providing consistent quality customer service. However, customer service representatives (CSR) know for a fact that that can be a challenge because people are different

In this day and age of online connectivity and instant access, the use of traditional marketing is slowly dropping as more companies go digital for their marketing needs. This type of marketing relies on digital

More and more companies who deal with limited internal manpower and administrative support resources are turning to virtual assistants for help. And, for good reason—employing virtual assistants can be seen as a cost-efficient and

Saying that working in the call center industry in the Philippines is quite popular is a big understatement. It has become a culture—a way of life and a socio-economic phenomenon that is continuing to shape

The Philippines is home to many BPO companies providing various outsourcing services for clients locally and all around the world. The country’s high English literacy rate, compatibility with western culture, and budget friendly costs are