In a study conducted by the US Bureau of Labor Statistics, only 56% of the small businesses that were started in 2014 made it to 2018. A major factor that contributes to a startup’s early

The past decade has bore witness to the growth of the BPO industry. And as it’s expected to to generate $332.5 billion by 2025, here are four BPO services trends that you can expect in

As mentioned in one of our blogs, the key to success among contact centres is the quality (and consistency) of the customer service they deliver. This is especially true for agents hired to deal with

Keeping your customers happy is great for business as according to a study done by Bain & Company, repeat customers are likely to spend 67% more on a brand. And in this age of Experience

While administrative tasks are crucial for a business to function properly, it takes owners and decision makers away from their core business functions. This is all too common for small businesses where one has to

Good data equals smarter business strategies. That is a fact. How companies collect, manage, and use their business information could dictate how they will fare in their industry. This is a challenging feat especially for