As artificial intelligence becomes mainstream, and customer experience continues to make or break businesses all over the world, certain trends are rising to make customer support services better and smarter in 2018. Here's what to

The debate between hiring in-house developers versus third parties has been a hot topic for several years now. You can find talented homegrown developers in many countries around the world. However, this can be extremely

Finding the right people for the right job is becoming increasingly difficult, even for BPO companies in the Philippines. Competition is high, given that while job seekers are increasing, job vacancies are fewer. Fortunately, social

Results aren’t the only things you’ll get when you decide to delegate tasks to a BPO company, be it customer care, technical support, web development, or digital marketing services. To be successful, you should be

Online shopping has never been easier; websites are becoming more advanced, with easy navigation, useful tools, and rich information. Product and service reviews are also readily available. However, the fact remains that support from a

It's hard not to bring up the BPO industry when talking about the Philippines. After all, it's one of the greatest contributors to the nation's GDP since 1992. In 2016, it created 1.3 million new