Poor customer service can cost you. In fact, statistics show that in the US alone, companies are losing around $62 billion annually because they failed to provide their customers with the experience that they are

As one of the three major economic drivers in the Philippines, it is no surprise that the BPO industry has attracted more and more job seekers through the years. Its offering of competitive financial benefits,

In a study conducted by the US Bureau of Labor Statistics, only 56% of the small businesses that were started in 2014 made it to 2018. A major factor that contributes to a startup’s early

The past decade has bore witness to the growth of the BPO industry. And as it’s expected to to generate $332.5 billion by 2025, here are four BPO services trends that you can expect in

As mentioned in one of our blogs, the key to success among contact centres is the quality (and consistency) of the customer service they deliver. This is especially true for agents hired to deal with

Keeping your customers happy is great for business as according to a study done by Bain & Company, repeat customers are likely to spend 67% more on a brand. And in this age of Experience