In every industry, there are sets of terminologies used every day that might be a head-scratcher for some people. And the BPO industry is no different. The industry has terms and acronyms that may sound
According to Investopedia, company culture is "the beliefs and behaviors that determine how a company's employees and management interact and handle outside business transactions.". This interaction, either good or bad, can greatly determine a company's
Outsourcing Virtual Assistants are becoming a growing trend for SMEs who want to focus on scaling up their business higher and faster. They provide SME owners with a lot of benefits such as lower operating
High performing Call Centre companies exist and continue to surge due to the hard work of incredible people, specifically the agents. They are the heart and soul of the enterprise regularly connecting buyers to the
The one factor that can break the reputation of many businesses is poor customer reviews written by dissatisfied customers. It is true that poor reviews are universal in every industry—no matter how prominent some are.
As we mentioned in Australian Contact Centres: Improving Your Agents , Call Centre industries measure success through consistent delivery of quality customer service. One significant factor is how your agents communicate with your customers. In