For more than two decades, the business process outsourcing industry in the Philippines has continued to grow. Dubbed as world’s “call center capital,” the Philippines ranks first in voice BPO and second in non-voice

Good customer service goes beyond helping customers who reach out to you. Most of the time, customers who have problems with your product or service aren’t telling you about it. In fact, according to

What’s the number one way for brands to improve product ownership experience? According to a study from the CMO Council, the answer is technical support. From installation errors to log-in issues, technical difficulties are

As artificial intelligence becomes mainstream, and customer experience continues to make or break businesses all over the world, certain trends are rising to make customer support services better and smarter in 2018. Here's what

The debate between hiring in-house developers versus third parties has been a hot topic for several years now. You can find talented homegrown developers in many countries around the world. However, this can be

Finding the right people for the right job is becoming increasingly difficult, even for BPO companies in the Philippines. Competition is high, given that while job seekers are increasing, job vacancies are fewer. Fortunately,