The heart of success for Contact Centres is the consistent delivery of quality customer experience. It maximises profit, builds brand noise, promotes customer retention, and bring new customers. Quality customer experience can only happen if

The Call Centre industry doesn't seem to show signs of slowing down as an outsourcing business practice. Over the years it has given SMEs several benefits that generate business growth, such as 24/7 availability,

Outsourcing a call centre service from the right BPO company can help develop different SMEs to their fullest potential. Call Centre services are like gift boxes filled with the potential to increase customer satisfaction rates,

The Philippines is a beautiful country known for a lot of things. Located at the heart of South-East Asia, it's a country composed of islands with gleaming beauty and solace of its rich biodiversity. The

In one of our previous blogs, we enumerated and explained tips for SMEs on how to look and partner with the right BPO firm if they want to avail of their phone answering service. Partnering

Contact Centre and Call Centre. A lot of people often use these terms interchangeably. However, that shouldn't be the case. A call centre and a contact centre are two very distinct models in the business