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3 Challenges You’ll Face When Outsourcing to a BPO Company in the Philippines

By |April 2nd, 2018|

Results aren’t the only things you’ll get when you decide to delegate tasks to a BPO company, be it customer care, technical support, web development, or digital marketing services. To be successful, you should

5 Valuable Reasons You Need to Tour Your BPO Provider’s Site in the Philippines

By |March 21st, 2018|

It's hard not to bring up the BPO industry when talking about the Philippines. After all, it's one of the greatest contributors to the nation's GDP since 1992. In 2016, it created 1.3 million

Twisting the Script: 4 Secrets to a Resilient Customer Service Team

By |March 13th, 2018|

Every business, big or small, should have consistently exceptional customer service to be successful. Otherwise, you run the risk of losing your customers to your competitors. But how do you continue to satisfy your

3 Essential Qualities Your Live Chat Support Representatives Need to Tune Up

By |March 9th, 2018|

Are your sales going down? If you’re wondering why people aren’t buying from you lately, there could be something wrong with your customer service. How does your staff treat customers behind your back? Ignoring