Throughout the course of its history, including BPO company Australia, the Outsourcing industry has its share of interesting facts. To give you an example, the term “outsourcing” was coined in 1981 from the words “outside resourcing” but the practice already started between the 19th and 20th century.

Its history stretches far and wide creating different timelines of growth and development in every country and services—and we are here to show you two of them.

IT Outsourcing Timeline

1960s and 1970s

  • One of the first IT companies was set up by Ross Perot called Electronic Data Systems.

  • Computer software was also rising.


IBM became the dominant service provider in UK, Europe, and Asia along with EDS providing mainframe data centres for establishments.


IBM designed and gave KODAK a data centre.


  • Businesses started to see the importance of IT outsourcing.

  • Paved the way to the birth of Application Service Providers or ASP (payroll, credit card processing, and timesheet).

  • The year that Indian firms were slowly populating in the US.


  • IT companies other than the US started to gain recognition.

  • The start of IT services being outsourced in India where the prices were lower.


The creation of the Service Provision Compliance Processes due to the Enron & Andersen Consulting scandal.


Western IT firms competed heavily with Indian firms.


EDS was acquired by HP for a massive amount of $13.9 billion. 


  • AI and automation are gaining an advantage in productivity.

  • Cloud computing is competing against traditional IT processes.

PHILIPPINES Outsourcing Timeline


The first contact centre in the Philippines was created by Frank Holz, a member of the Accenture Group.


The Special Economic Zone Act of the Philippines attracted Foreign investors, which were the first stages of the economic boom in the country.


Sykes Asia became the first multinational BPO company in the Philippines.


Jim Frankie and Derek Holley established the first Call Centre in the country and named it eTelecare.


The BPO industry contributed 0.075% of the country’s GDP.


PeopleSupport provided 8,400 jobs when they moved their business to the country.


Two Concentrix Call Centre buildings (formerly Convergys) opened up in the Philippines as part of their company expansion plan.


The country gained 3% of the global BPO market.


The Philippine domestic economy grew 5,4% due to the presence of ePLDT Ventus.


The Philippines established itself as the world’s BPO capital.


The industry became the fastest job provider in the country.


The industry has grown by a massive amount of 46% annually since 2006.


Total revenue generated by the BPO industry amounted to $15.5B.


A 17% annual growth was projected to happen in the next few years.

Discover More

One of the many reasons why outsourcing is still practiced today after how many years is because of its ability to give businesses, specifically startups a fighting chance against well-known establishments. You can understand how outsourcing does this and more if you read our FREE Outsourcing Guide eBook!