71% of Filipino Workers are Engaged in Their Work – Aon Hewitt

AON Hewitt

APR 01 – A study conducted by HR consultancy Aon Hewitt found that 71% of workers in the Philippines are engaged in their work, making them the second-most engaged employees in Asia, second only to Indonesia. The study, 2018 Trends in Global Employee Engagement Report, said the Philippines, along with Malaysia and Indonesia, have contributed to the bounce in region’s engagement, now at its highest level of 65% for all employees last year.

The engagement level in the Philippines rose six points from a year earlier, while that in Indonesia increased 15 points, the report added. Overall, global employee engagement experienced improvements, according to the study that used data from more than eight million employee responses in 2016 and 2017.

BIR Files Case Against Ellick BPO Solutions

BPO Philippines

MAR 28 – Ellick BPO Solutions Inc, along with two accountants and three other companies, have been sued by the Bureau of Internal Revenue (BIR) at the Subic Freeport Zone.


According to BIR’s official complaints filed with the Olangapo City prosecutor’s office, Ellick BPO Solutions allegedly failed to file 93 monthly remittance returns from November 2011 to November 2016.


Global Middleoffice BPO Services Market to Hit USD400bn by 2022

MAR 27 – The global middleoffice business process outsourcing (BPO) services market is forecast to surpass USD400bn by 2022, growing at a CAGR of 10% from 2017. According to a report released by Persistence Market Research, the growth of the market will be driven by robust expansion of data, demand from internal as well as external stakeholders, increased profit pressures, and compliance requirements.

Asia-Pacific excluding Japan will continue to be the fastest expanding market for middleoffice BPO services. Revenues for this market sector are estimated to exceed USD60bn by 2022 year end.


Australia’s Salmat Selling Contact Center Arm for $41m


MAR 28 – Australia-listed marketing services firm Salmat has reportedly agreed to sell its contact center arm to Five V Capital funds for AUD53m (US$41m). The centers, based in Australia, New Zealand and the Philippines, provide contact solutions to blue-chip corporate and government clients.

The sale of Salmat’s contact center arm is expected to be completed by 30 April, according to Salmat chief executive Rebecca Lowde. She added that the sale is in line with the company’s strategy to focus on innovating Salmat’s core capabilities for long-term sustainability. Five V Capital is a Sydney-based Australian fund manager which invests in businesses with leadership positions in their sectors.


1.4 million BPO jobs Could Be at Risk – Aquino

 Senator Paolo Benigno Aquino 4th

MAR 24 – The government needs to protect more than 1.4 million business process outsourcing (BPO) jobs from threats such as automation and the new tax reform law, said Senator Paolo Benigno Aquino 4th.  

Experts have identified three major threats to jobs in the BPO sector, according to Aquino: artificial intelligence (AI), the Tax Reform for Acceleration and Inclusion (Train) law, and the shifting economic policies of other countries. “The clear solution is to retrain our workers and upgrade their skills to be viable for higher job levels. Our training centers and academic institutions must start offering courses for these higher-skilled BPO jobs,” he said.