Philippine Online BPO Job Openings Drop in 2017 – Jobstreet

BPO Philippines

APR 18 – Fresh graduates who looked for jobs online in the business process outsourcing sector found lesser job vacancies available in 2017 than in 2016, according to recruitment portal The share of call center and IT in total jobs available for new graduates declined to 44% in 2017 from 66% in 2016. Philippines country manager Philip Gioca identified the rise of automation as one of the contributing factors in the decline of job openings. Some BPO companies, he said, laid off as many as 5,000 employees last year because of the introduction of AI. However, BPO jobs replaced by AI still remain small in the Philippines, said Gioca.

Local Businesses Enhancing Customer Experience Using Technology

BPO Philippines

APR 18 – The drive to digital information has made Philippine businesses increasingly see the importance of utilizing communication tools and technologies in enhancing their customers’ experience, according to leading digital communications company Avaya Holding Corp. A joint IDC-Avaya survey on customer experience presented at the Experience Avaya Philippines event reported that 60% of Filipino companies and organizations ranked communications tools that enhance customer-to-employee engagement as most important to attain their digital transformation initiatives.


The survey found that 71% of Philippine businesses are willing to invest more in messaging, 58% prefer chat applications for customer engagement methods, while 42% said that they will focus on using social media to beef up customer service. The Avaya-IDC Philippines Enterprise CX survey polled 24 organizations in the Philippines across the sectors of telco, financial services, banking, business process outsourcing, hospitality, government and manufacturing, from February to March 2018.


Private Sector Coalition Ready to Train, Hire K to 12 Grads

Ramon del Rosario Jr, chair of the Philippine Business for Education (PBEd)

APR 20 – To address the reluctance of employers to hire the K to 12 graduates coming onto the job market, a private sector coalition of employers has been established to hire and train 600,000 K to 12 graduates. “We in the private sector … reaffirm our strong support for the K to 12 reform by taking affirmative action and opening employment positions for K to 12 graduates and rethinking our hiring guidelines to put a premium on competencies instead of credentials,’ said Ramon del Rosario Jr, chair of the Philippine Business for Education (PBEd), an industry group focused on developing talent for work.  

A recent survey by revealed that only 24% of employers in the country are willing to hire K to 12 graduates. These companies are mostly from manufacturing, professional services, retail, machinery and equipment, and business process outsourcing (BPO) industries. A survey also conducted within PBEd’s network revealed that only one out five companies is ready to hire K to 12 graduates.


BPO and Tourist Growth Attracts Radisson Red Hotel to Cebu

Radisson Philippines

APR 20 – The Radisson Hotel Group has signed a management contract with property developer Cebu Landmasters Inc. (CLI) last week to bring the first Radisson Red Hotel in the country to Cebu. In a press conference earlier this week, CLI President and CEO Jose Soberano III said the Radisson Red Hotel would be the centerpiece of Astra Centre, their major mixed-use development along A.S. Fortuna street in Mandaue City.


The Astra Centre is a 1.2-hectare property being developed by CLI, and aside from the hotel, it will also have two business process outsourcing (BPO) towers, a residential condominium, a boutique mall and supermarket with a gross floor area of 10,000 square meters, and some corporate offices. The construction of more hotel rooms shows that developers are responding to the anticipated surge in tourists given the completion of the new terminal at the Mactan Cebu airport, according to Colliers Research Manager Joey Bondoc.


IBPAP Eyes 1.8 Million IT-BPM jobs by 2022

IBPAP President and CEO Rey Untal

APR 22 – The IT and Business Process Association of the Philippines (IBPAP) remains optimistic that the IT-BPM industry’s employment will hit 1.8 million by 2022. With 1.8 million jobs created by IT-BPM firms around the country, the industry will also indirectly aid in supporting 5.8 million other jobs as well.


IBPAP President and CEO Rey Untal said there will be additional and different jobs being created in the next five to 10 years as a result of the technology disruptions that the industry is experiencing. He added that while AI has affected the industry only minimally so far, technology that automates repetitive actions has hit the country more strongly, forcing some companies to reduce their manpower for certain projects.