AI to Hit BPO Sector Harder in 3-5 years Time – Pernia

Philippine Socioeconomic Planning Secretary Ernest Pernia

JAN 24 – Philippine Socioeconomic Planning Secretary Ernest Pernia warned that the business process outsourcing (BPO) sector will only really feel the effects of artificial intelligence in the next three to five years.

He said AI will become a reality in the next three to five years, rendering voice-based services irrelevant as machines will then be doing them. Given this projection, Pernia said it will be very unlikely for BPO companies with the “old mode” of human interaction to continue to make future investments in the Philippines. As a result, Pernia has urged the outsourcing industry to invest in upgrading the skills of its workers.

No Additional Perks for BPO sector – Finance Secretary

Finance Secretary Carlos Dominguez IIIJAN 24 – Finance Secretary Carlos Dominguez III said the business process outsourcing (BPO) industry should not expect any new incentives because it is already enjoying huge tax benefits. Dominguez is already pushing for the review of the low 5% income tax that BPO companies currently pay.

The Department of Finance is also pushing for the reform of tax incentives being given to businesses, as it tries to ensure that the government collects the necessary revenues to fund its social protection and massive infrastructure programs. Dominguez stressed that the BPO’s main challenge at present is not taxation but meeting the increasing challenges from artificial intelligence.


KMU Seeks Justice for 38 Workers Killed in Davao Mall Fire

Davao Philippines

JAN 24 – The Southern Mindanao Chapter of labor group Kilusang Mayo Uno (KMU) and the Business Process Outsourcing Independent Employees Network (BIEN) have vowed to find justice for the call center workers who perished in a fire incident at the NCCC mall in Davao City. The groups made the announcement during the lighting of candles in commemoration of the first month of the tragic incident.


KMU Southern Mindanao spokesperson Carlo Olalo said that although a month has passed since the tragedy, no one has been held accountable yet for the 38 lives lost. At present, Olalo said that the independent investigation team is continuing their efforts to reach out to the families of the victims as it gathers data from the reports and authorizing bodies involved.


AI Can Lift Global Employment by 10% – Accenture


JAN 23 – A report released by Accenture projects a 10% rise in global employment by 2022, driven by greater investments in artificial intelligence and human-machine collaboration. The report, released at a time when increasing automation is raising concerns over the prospect of job losses, argues that revenues could be boosted by up to 38% by 2022 if businesses across the globe invest in AI and human-machine collaboration.

The report was prepared after a survey of about 14,000 workers and 1,200 senior executives in 11 countries including India, Accenture said in a statement. The majority (63%) of the senior executives surveyed expects t