With our phone support services you have the opportunity to bring the following benefits to your business:
- Limit phone service hours on specific days of the week and time periods.
- Choose to make the phone support service available for 24 hours a day, seven days a week.
- Have toll-free phone customer care accessible to every customer specifically those who require urgent assistance.
- In-terms of inbound calls, you can choose to let your team conduct callbacks for your customers particularly in the peak season.
By having a group of people who value giving accurate information to your customers in a timely manner, you can expect great reviews, customer loyalty and expansion, and an increase in customer satisfaction rates.
If you’re looking to cut costs, improve quality, raise sales, and have a productive phone support team, outsource with Forward BPO now. We are an Australian Call Centre company that finds ways to strengthen the relationship you have with your customers through world-class customer service and multi-channel customer support such as phone, email support, live chat, and social media.
Let’s discuss how our awesome team can help your business move in the direction you want it to move: Forward.