In one of our previous blogs, we enumerated and explained tips for SMEs on how to look and partner with the right BPO firm if they want to avail of their phone answering service. Partnering with the right BPO firm is like partnering with the right person—it comes with a lot of benefits.
These benefits can come in full circle and help increase the growth of SMEs. The growth arises mostly from being deemed as a great customer service-oriented brand. If you are still not convinced by that, read on to know what the advantages you will receive from availing a call answering service:
The premier advantage of availing a call answering service is an increase in business hours. You can still eat your dinner, watch your favorite show, and sleep better while your offshore after-hours call answering agents handle your customer calls.
Exhibit your Brand Personality
Let’s be honest; SMEs will eventually face frustrations and criticisms from customers. Angry customers might share their experiences with your brand online which can lead netizens to rethink about buying your products— but that doesn’t mean you can’t change perspective.
With added hours, your agents have all the time in reshaping negative customer perceptions by delivering your ideal brand personality through quality customer service.
Turn Calls Into Sales
Another advantage of having a call answering service team is that they give your SME leads and eventually sales.
By making sure that there is someone always on the line 24/7, it minimizes the chance of a customer seeking and buying similar products elsewhere.
More Time to Focus
When owning an SME, owners tend to juggle most of the work or pass it on to their in-house employees who are also doing their responsibilities. This alone affects productivity.
SMEs must understand that handling calls are not that easy. It’s a skill which can be learned but needs a sufficient amount of time. Hiring a call answering service can take that weight off of your in-house employees’ shoulders. With this, in-house employees will have more time to focus on their designated job.
At Forward BPO, we make it a priority to provide our customers with effective business solutions that can skyrocket their business forward. We present different cost-effective outsourcing services such as call centre, live chat, digital marketing, back-office support, and so much more.