On May 28, 2019, Burnout was placed in the 11th revision of the international classification of diseases (ICD-11) by the World Health organization and described as

“A syndrome conceptualized as resulting from chronic workplace stress that has not been successfully managed.”

It has three dimensions mainly:

  • feelings of energy depletion or exhaustion;

  • increased mental distance from one’s job, or feelings of negativism or cynicism related to one’s job; and

  • reduced professional efficacy.

With that, it’s clear that burnout can affect an employee’s performance. In fact, 46% of employees that belong to a mentally unhealthy & stressful workplace often took time off from work for 12 months compared to 13% of those who belong to a healthy one. If you want your employees to experience the latter and deliver exceptional call centre services & BPO outsourcing services, encourage them with these stress-reducing tips!

Have a Massage

Stress can affect our physical health. Headaches, chest pains, back pains, and body heaviness are all manifestations of stress. A bit of massage can ease that. Offering massages to your employees monthly can be of help too.

Full Lunch Break

Employees might want to fulfill their quotas and even to the extent exceed them by doing work at lunch breaks. Don’t encourage that. Make sure they use their lunchtime fully.

Spot the Stress Symptoms

Have seminars or workshops that help employees spot symptoms of stress and how to handle them.


Make water dispensers available and accessible. Sometimes, overworked employees might forget to leave their desks and take a sip of water to hydrate.

Talk to their Supervisor

Inform your employees that whatever problems they might be facing that are affecting their work productivity, there is nothing wrong with talking to their supervisors about it.

Take a Mental Health Leave

There are days where employees can feel tired and would prefer to be in bed all-day to regain energy. Don’t hesitate to remind them to take mental health leaves once a while. This can show your employees how you value their well-being. BPO company Australia is one of the industries who are thinking of adding mental health leave in their employee benefits. 


Overtime work makes employees lean towards resting and going home, rather than doing exercise. While rest is essential, it is also advisable to let off some sweat and let your body move after a day of just sitting down. Furthermore, exercise leads to the increase of dopamine and serotonin, two neurotransmitters that are considered as the “happy stimulating chemicals”.

Improve Well-being

Cultivate a culture of open communication, opportunities, and programs that look to improve the well-being of your employees. Seminars, games, events, sleeping lounges can all play a key role in their own little way.

Leave on Time

There is nothing wrong with doing overtime work. What is wrong is when employees do it on a consistent basis dampening their work-life balance. Don’t let that happen and encourage your employees to go home on time.

Get only the Best

Forward BPO consistently tries to cultivate a well-being & stress-free centred office for its employees. Regardless of what outsourcing services you avail may it after hours call answering service, back-office, live chat, and inbound marketing, you will get productive agents.

For more questions, don’t hesitate to send us a message.