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3 Customer Support Trends to Watch Out in 2018

As artificial intelligence becomes mainstream, and customer experience continues to make or break businesses all over the world, certain trends are rising to make customer support services better and smarter in 2018. Here's what to expect. 1. AI will transform many a BPO company in the Philippines to be more efficient According to a report

By | April 20th, 2018|Categories: Blog|0 Comments

Why Outsourcing Web Application Development is Better Than Hiring In-House Staff

The debate between hiring in-house developers versus third parties has been a hot topic for several years now. You can find talented homegrown developers in many countries around the world. However, this can be extremely costly, and even small businesses are outsourcing web application development services in the Philippines. Reduced cost and affordable pricing aren't

By | April 6th, 2018|Categories: Blog|0 Comments

5 Good Reasons to Recruit on Social Media

Finding the right people for the right job is becoming increasingly difficult, even for BPO companies in the Philippines. Competition is high, given that while job seekers are increasing, job vacancies are fewer. Fortunately, social media marketing services are not only beneficial for brand promotion, but for recruitment as well. Increased recruitment traffic If you’re

By | April 4th, 2018|Categories: Blog|0 Comments

3 Challenges You’ll Face When Outsourcing to a BPO Company in the Philippines

Results aren’t the only things you’ll get when you decide to delegate tasks to a BPO company, be it customer care, technical support, web development, or digital marketing services. To be successful, you should be ready to overcome the challenges that naturally come with outsourcing. Be prepared for: 1. Cultural differences When you outsource overseas,

By | April 2nd, 2018|Categories: Blog|0 Comments

3 Reasons Online Shoppers Still Need Live Customer Service

Online shopping has never been easier; websites are becoming more advanced, with easy navigation, useful tools, and rich information. Product and service reviews are also readily available. However, the fact remains that support from a live customer service representative is still necessary to complete the buyer’s journey on a positive note. According to a study

By | March 26th, 2018|Categories: Blog|0 Comments

5 Valuable Reasons You Need to Tour Your BPO Provider’s Site in the Philippines

It's hard not to bring up the BPO industry when talking about the Philippines. After all, it's one of the greatest contributors to the nation's GDP since 1992. In 2016, it created 1.3 million new jobs, with an annual growth of 17 per cent. With so many fast-growing companies competing to have you as their

By | March 21st, 2018|Categories: Blog|0 Comments

5 Questions to Ask Before Committing with a BPO Provider

Looking for a BPO company in the Philippines​? With so many options to choose from, deciding which provider suits you the best can be a daunting task. To help you narrow down your choices, here are five important questions you need to ask before you hire an outsourcing partner: 1. Could you show me samples

By | March 15th, 2018|Categories: Blog|0 Comments

Twisting the Script: 4 Secrets to a Resilient Customer Service Team

Every business, big or small, should have consistently exceptional customer service to be successful. Otherwise, you run the risk of losing your customers to your competitors. But how do you continue to satisfy your customers in a world that changes so quickly? It’s not enough to simply roll out new products and services. When your

By | March 13th, 2018|Categories: Blog|0 Comments

3 Essential Qualities Your Live Chat Support Representatives Need to Tune Up

Are your sales going down? If you’re wondering why people aren’t buying from you lately, there could be something wrong with your customer service. How does your staff treat customers behind your back? Ignoring complaints, providing the wrong information, or hanging up in the middle of the conversation will not only leave unresolved issues, but

By | March 9th, 2018|Categories: Blog|0 Comments

5 Best Ways To Obtain Great B2B Leads

There are various techniques for acquiring B2B leads, but not all can guarantee good quality. If you wish to get more qualified leads, it’s smarter to invest time, effort, and resources in strategies that are already proven to be highly effective. Here are five of the most reliable methods for excellent B2B lead generation in

By | March 7th, 2018|Categories: Blog|0 Comments