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At Forward BPO, we understand the advantage of having credible facilities to deliver what we offer with the utmost quality. We aim to have an accessible office location for our employees and our clients, we make sure that we have the latest software and technologies needed to fulfil services, and we see to it that we create a surrounding with culture and fun. Get to know the facilities we worked hard for and we are proud to have.

Headquarter

Our headquarter is situated in the Philippines—one of the premier destinations for BPO companies around the world. Our office is located at FPN EPIC Centre, A. S. Fortuna St, Mandaue City, 6014 in Cebu City. With our location, our clients won’t have a hard time travelling to our office since it is just 8 kilometres away from the airport and 5 minutes away from the mall. 

Additionally, our building offers different facilities which improve the quality of life of our clients and employees such as a wide canteen area, convenience store, and a spacious parking lot.

Operations Floor

Our BPO company has 880+ seats situated in three state-of-the-art operation floors that can only be accessed by a proximity card. Each of the floors has four bays with each station having two dual monitors with backup UPS power, giving our employees more chances in improving their productivity. 

We have also installed several 24/7 CCTV cameras across all floors tightening Forward BPO’s employee and property (both physical and intellectual) security.

Training Rooms

At Forward BPO, we make it a priority to give all of our clients the best agents—which starts in our training room. We have at least 1-2 training rooms per floor that are designed to accommodate different training stages and needs for our agents and hires. To better enhance their learning environment, we provide a number of monitors, headsets, speakers, projectors, and air conditioning.

Along with our highly-skilled trainers, we expect nothing but the best for our agents once they walk out the doors on their last day of training.

Forward’s Infrastructure

One of the worst nightmares a client could experience is a breach in their data server. That wouldn’t happen here in Forward BPO. We are certified PCI DSS compliant which means our data system is highly secure and locked down with adaptive firewall systems and strict security policies. 

In addition, our server room is fully air-conditioned and regularly monitored by our highly-skilled IT technicians. Our redundancy protocol ensures that our servers can fully function and work for 24 hours a day 7 days a week.

Why Choose Forward BPO

Our more than a decade of experience and continuously executing at a high level is what makes us a valuable partner to any small to medium businesses. We work hard and smart to get where we are now and that is what we aim to provide and is provided to our clientele. We are also aware that not all business solutions today are customisable and/or tailored to fit specific business needs that’s why we take pride in our services that is able to answer many industry demands.

Our excellent team prioritises good work, exceptional service, impeccable quality, brilliant ideas and a long-term solution to our clients paired with our latest technology. We believe we’re great and are capable, given that what we do allocates to good track record and client testimonials to support. 

On top of all of these, we work harder and are more friendly towards our clients to build a longstanding relationship with them. If you are now ready to move forward and want to be one of our clients whom we helped address challenges and leverage opportunities, send us a message today or click the button below to get you started.