Frequently Asked Questions

Getting Started With Forward BPO 

Want to find out more about outsourcing? How we deliver services to our clients? Or how you can start your campaign with us? The answers to these and more can be found below. Let us know if there are questions that we haven’t covered.

What are the benefits of outsourcing?2019-10-24T04:09:15+00:00

The key advantage of outsourcing is that your personnel can realign your effort and attention on the core aspects of your business while still getting lesser priority but still urgent tasks done.  At the same time, outsourcing helps you become more cost-efficient as you can save cost on operational expenses and manpower When your staff is unable to cope with the increasing demands of your growing business, outsourcing is also an excellent solution for this.

Is outsourcing best for small, mid-sized or large businesses?2019-10-24T04:10:00+00:00

All companies of any size can outsource almost any of their business functions. Corporations and major enterprises can choose to outsource their processes.  Most entrepreneurs and small to mid-sized businesses may also outsource some of their tasks in order to concentrate on their key areas.

Is it possible to outsource multiple functions?2019-10-24T04:11:11+00:00

Most definitely, you can choose to outsource more than one business function.  We offer several services and we also have packages to incorporate multiple business functions that are inter-related, helping you achieve smoother business operations and increased productivity overall.

Will there be a language or accent issue?2019-10-24T04:11:56+00:00

Our staff and teams are trained with neutral accent to confidently communicate in English with all customers from different parts of the world as well as accurately determine their concerns.

Do you provide multilingual agents?2019-10-24T04:12:36+00:00

Yes, we cater to clients who are in need of multilingual agents.

What is your reassurance that our data is secure?2019-10-24T04:13:07+00:00

We have several security policies in place to ensure the safety and confidentiality of all information from our clients and their customers.  To name a few, we have software programs and hardware restrictions for our computers, a monitoring system implemented by our management team, and company regulations for on-site security.  

Are your contracts long-term or short-term?2019-10-24T04:14:01+00:00

We offer services that are adaptable to your needs.  Whether it’s a short, seasonal project, or a long-term business need, we have the resources and program to support you. 

How do you ensure the quality of your work?2019-10-24T04:14:37+00:00

We have a quality control system set in place that involves the management team, and utilizes regulations, tools and methods to track our processes, your team’s members and their work.  This is to make sure our staff’s performance is consistently at par with our standards and your expectations.