As a start-up company, owners tend to or if not, do all the work. They get involved in things like checking accounts, metrics, strategizing, hiring, contracts, etc. However, it’s impossible for an owner to do this all the time— this is where outsourcing can save the day.

Outsourcing allows SMEs to cut costs, save time, and improve efficiency. There are a handful of outsourcing services offshore companies are willing to offer, but this blog highlights the ones that serve as benchmarks for the first few years of every SME.

Digital Marketing Team

In this generation driven by A.I. and tech, SMEs are driving their marketing efforts to where their customers are glued on always; the internet. Don’t get left out. Expand your business in the digital world through digital marketing. Outsourcing a reliable digital marketing team increases an SME’s brand awareness resulting in more leads and conversions.

Digital marketing does this through its different channels such as SEO, content marketing, and social media marketing.


When revenue begins to come consistently, SME owners must not be managing the transactions half-heartedly. A study made by the American Psychological Association showed that multitasking drops productivity by 40%. Errors in accounting and finance reports might result in in-house disputes and skepticism.

By outsourcing, SMEs get access to professionals who have gained experience from past clients. Additionally, they will only focus on keeping your transactions and payrolls in-check— and nothing else.

Web Design and Development

As mentioned before, we are now living in the digital age. With this, it helps to have social media business accounts and a website. Since outsourcing costs less, an SME has an opportunity to build a website— and make sure it’s an attractive one.

Statistics have shown that 38% of visitors will leave a website if its layouts are unattractive and speed is slow. That statistic alone affirms the significance of outsourcing to a web design and development team who carry a wealth of experience.

Live Chat

Once the website is up and running, inquiries from customers come in and expect to get answers fast. To achieve that, SMEs must outsource live chat services.

In fact, Live chat is already the leading digital contact method with email and social media messaging trailing behind second and third place. Queries answered fast equals to better customer experience.

Start Now

Avail those essential services with a BPO company you can trust; Forward BPO. We are an Australian-owned call centre outsourcing company that hires and forms exceptional teams to deliver clients nothing but consistent success. Experience that first-hand by contacting us now!