A study made by Smart Insights revealed that over 80% of companies believe that they are delivering great social media customer service. However, only 8% of their customers attest to that. Don’t let that happen to you.

As a small business owner, it might be difficult for you to find time to effectively manage your social media pages and accounts. This alone shows why there is a need to outsource a reliable social media management team—among many.

Social Media Not for Sales Alone

A person-centered social media management team can make meaningful branded posts that let your customers perceive you as a company that values customer engagement—where your sales can benefit from. It’s notable to know that with today’s fast-paced industry businesses should target to study user behaviour and make strategies and/or changes based on this. 

Real-time Response

Response time is such an important factor in giving great social media customer service. According to The Social Habit, 42% of customers want a response from social media pages within 60 minutes. If you partner with a good BPO company, you are expected to have a time-conscious social media management team.

Social Media Strategy

A superb social media team can create and deliver a social media strategy regardless of what industry you’re in. They will execute plans that are fitting to your company’s needs and expectations.

Social Media Analysis

A social media management team will take note of comments, suggestions, or even trends based on suggestions or observations from customer engagements. These trends might be added to the current social media marketing strategy or be enhanced in the next one.

Consistent Actions

In a relationship, you need to double or even triple the efforts you did to get her sweet “yes” if you want to stay together. In other words, be consistent. It’s the same thing when you are building a lasting connection with your customers. Remember that being able to provide what they need through your products and/or services are what makes your business, thus, it’s important to consistently reach out to them. 

With an outsourced social media management team, you can sit back, relax, and trust that posts, updates, blogs, images, and messages are being managed consistently.

Skilled and Knowledgeable

If you are looking to win customers via social media, then you should outsource a knowledgeable social media manager to run your campaigns. They are expected to have sufficient knowledge around the ins and outs of social media.

Less Cost

A social media management team can comprise of a lot of members depending on your current business needs and plans. With this, hiring an in-house team can be expensive. But if you decide to outsource, oh, the narrative flips right away.

Updated Resources

The beautiful thing about social media is that it has motivated entrepreneurs to create numerous software or applications that look to smoothen the social media efforts of marketers. A social media management team will know when, where, and what tool to buy that is suitable to the current social media strategy.

Go with Forward BPO

When you partner with Forward BPO, you are guaranteed quality results with our social media marketing services. As an Australian BPO company, we make it a priority to always provide clients the best team may it be in our after-hours call answering services, back-office support, live chat, email support, and digital marketing service.

Ready to partner with Forward BPO? Send us a message now.