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Our Headquarters

Our office is located at FPN EPIC Centre, A.S. Fortuna St, Mandaue City, 6014 in Cebu City Philippines—one of the premier destinations for BPO companies and clients around the world. With our location, our clients and employees won’t have a hard time locating and travelling to our office since it’s perfectly situated from the airport and near enough to for mall access.

Our Employees

Our employees are our most valued asset as they are the one who is helping us to reach our goals as well as our clients’. They are proficient in English both written and oral, they are also experts in their own fields, and have earned many years of work experience. We also make sure that they are given ample resources to grow and to train more towards their own professional growth.

Our Office

Our building offers different facilities which improve the quality of our clients and employees. Forward BPO’s office has 880+ seats situated three state-of-the-art operation floors that can only be accessed by a proximity card. Our employees’ equipment is two dual monitors with backup UPS for an emergency. We have also installed several 24/7 CCTV cameras across all floors tightening our security.

Our Training Room

At Forward BPO, we take our employees training seriously and we make it a priority to give all our clients the best agents. All of these are made possible by our fully equipped training rooms all of which are capable to accommodate different training stages and needs of our agents. To better enhance their learning environment, we provide a number of monitors, headsets, speakers, projectors, and air conditioning, along with our highly-skilled trainers.

Our Infrastructure

Here at Forward BPO we make it a priority to protect our clients’ data from any breach. We are certified PCI DSS compliant which means our data system is highly secured and locked down with adaptive firewall systems and strict security policies. Our server room is air-conditioned and regularly monitored by our highly-skilled IT personnel. Our protocol ensures that our servers can fully function and work well.

Why Choose Forward BPO

Our more than a decade of experience and continuously executing at a high level is what makes us a valuable partner to any small to medium businesses. We work hard and smart to get where we are now and that is what we aim to provide and is provided to our clientele. We are also aware that not all business solutions today are customisable and/or tailored to fit specific business needs that’s why we take pride in our services that is able to answer many industry demands.

Our excellent team prioritises good work, exceptional service, impeccable quality, brilliant ideas and a long-term solution to our clients paired with our latest technology. We believe we’re great and are capable, given that what we do allocates to good track record and client testimonials to support. 

On top of all of these, we work harder and are more friendly towards our clients to build a longstanding relationship with them. If you are now ready to move forward and want to be one of our clients whom we helped address challenges and leverage opportunities, send us a message today or click the button below to get you started.