Provide Convenience Through
Phone Customer Support

Phone Support Service - Forward BPO

Phone customer support champions quality service when it comes to answering enquiries and resolving concerns. 

With 60% of customers prefer to call small businesses on the phone be sure that your business is available to address questions and/or issues. Besides, most customers prefer communicating with a brand through phone customer service is because they find it to be the most effective channel that solves their concerns in real-time. However, a good customer service will only happen if your calls are handled by a well-trained phone support team.

Here at Forward BPO we prioritise the training of our agents to deliver utmost customer satisfaction. Our experienced trainers personally customised training programs that align with the services and products of our clients. This is to ensure that your phone support team not only have the needed knowledge and skills in handling customers, but also equipped to take your business higher. 

The following benefits are to be expected once you have our phone support services:

  • Customisation. Choose to limit phone service hours on specific days of the week and time periods. 
  • Availability. Choose to make the phone support service available 24/7. 
  • Accessibility. Choose to have toll-free phone customer care accessible to every customer specifically those who require urgent assistance.
  • Flexibility. Choose to let your team conduct callbacks for your customers particularly in the peak season.

With the right people helping your customers you can expect great reviews, higher customer retention, increased customer satisfaction rates, brand loyalty and ultimately business expansion. 

If you are looking for a formidable phone support team as you cut costs, improve quality, and raise sales, outsource with Forward BPO now. With our decade of experience and expertise rest assured will help you strengthen your customer relationship through world-class customer service. 

To get started, let’s discuss your specifications when it comes to your phone support team and from there let’s move your business—FORWARD.

Get started now!