There is no question that the Philippines is one of the world’s top outsourcing destinations. As discussed in our previous blog The Benefits of Outsourcing Business in the Philippines, the country is considered the best place to look for a BPO company to partner with because of its all-out government support, availability of highly-skilled professionals, english proficiency, and exposure to Western media and culture.
However, with the high number of BPO firms (it’s even expected to increase in the next few years) already present in the country, looking for the right partner for services like customer support, b2b lead generation, and technical support can be quite a pickle.
So where can you find the top BPO companies in the Philippines?
One of the places that will immediately stand out is Manila. As the nation’s capital, Manila is home to many centers. There are, however, other places in the country where you can find companies that are just as competitive — some offering advantages that cannot be found in the capital.
Visayas. The middle of the three principal geographical divisions, the Visayas is starting to gain attention from the world after many of its cities have been featured in Tholon’s annual Top 100 Outsourcing Destinations. One notable Visayan city is Cebu, well known as the Queen City of the South.
Cebu offers both quality workforce and infrastructure and also has a cost advantage as its cost of labor and its real estate are significantly lower than that of Manila’s. In terms of government support, it has special economic zones created to attract more investment. Cebu’s IT-BPO sector is also expected grow with several initiatives in place to ensure that it can cater to specialized services outside of voice like web application services and digital marketing.
Bacolod, Iloilo, and Dumaguete are other cities in the Visayas seen to have potential and are being groomed to soon become a competitive destination together with Manila and Cebu.
Mindanao. Considered as a rising call center and BPO hub, major centers are reportedly looking to cities like Davao, Cagayan de Oro, General Santos, and Zamboanga as one of their locations for expanding their operations.
Whether you are a startup, a small-to-medium enterprise (SME), or a multinational corporation, there are many BPO firms that you can consider not just in Manila but in other cities as well. If you need to learn more, Contact Us now.